Updated Information from NHS England:
Important information about inactive NHSmail user accounts
If you have not used your NHSmail user account for 90 days or more, your account will be closed in March 2020 and permanently deleted after a further period.
If you still require your NHSmail user account, you must log in by 11 March 2020. No action is required if you no longer need this account. It will be deleted automatically in March.
For more information visit https://support.nhs.net/knowledge-base/national-administration-service-nas-bulletin-february-2020/
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NHSmail account hygiene Q&As
When do user accounts become inactive?
When they have not been accessed for 90 days or more and/or if the password has not been updated for more than 365 days
What if my account is deleted and I still need it?
Once an account has been deleted, it is recoverable for a further 6 months (180 days). Any requests received to recover a deleted account will be reviewed on a case by case basis.
What about staff on maternity leave, long term sick or similar?
Shared mailbox owners should inform the relevant NAS team when colleagues are on long-term absence to request the account is disabled temporarily. They will then need to request for the account to be re-enabled when the person returns to work.
How can users contact the National Administration Service (NAS)?
Depending on the sector, users can contact the NAS via email: community pharmacies and dispensing appliance contractors (DACs), dental practices, social care organisations.
I haven’t logged in for 90 days and don’t need my NHSmail account, what do I need to do?
No action is required, your account will be deleted automatically in March 2020.
What kind of accounts does this apply to?
User accounts that are personal to the individual (not shared mailboxes) that have the naming convention [email protected], with or without a number after the last name.
