Just launched: the “Train the Trainer” programme for the award-nominated ‘Handling difficult situations’ training course (see: https://www.england.nhs.uk/supporting-our-nhs-people/support-now/handling-difficult-situations-with-compassion-training-programme/).
The training, which was designed to upskill frontline, patient-facing colleagues with techniques and skills to handle and de-escalate difficult situations using effective communication techniques and active listening skills, has been open to colleagues since 2021 and to date, over 7,000 NHS colleagues have completed the training. In our post course evaluation, we have achieved 95% overall satisfaction, with attendees reporting an average 25% increase in confidence after the training.
As we transition into the new NHS England Operating Framework, with Integrated Care Systems and organisations taking local ownership of staff experience, we would like to train a number of colleagues across each ICS to become local trainers of this programme, embedding the programme at local level and offering longer term sustainability.
Who can apply to be a trainer?
We are seeking colleagues in relevant roles, with capacity to deliver the training at local level, who have expertise and experience in delivering training, as well as potentially subject matter expertise that adds to their credibility (e.g. an understanding of health and wellbeing, violence prevention, HR and organisational development etc). This could include colleagues in the following roles, however all applications will be considered.
- Health and Wellbeing Champions
- Violence Prevention and Reduction Leads
- Professional Nurse Advocates and Professional Midwifery Advocates
- Learning and development or organisational development roles
- Clinical educators, including primary care training hubs
Trainers must have pre-agreed consent from their line manager to be able to attend the two half day training sessions and confirm that they subsequently have capacity and approval to deliver training sessions across their organisation.
How many places are available?
Up to 20 colleagues per ICS, equally spread across a number of organisations, ensuring that it includes those working in primary care. Applications will be reviewed by NHS England to ensure the right candidates complete the programme.
How to apply?
Training dates will be made available from January-March 2024. The training will be delivered virtually over two, half-day training sessions on different dates. Delegates will need to attend both sessions to be considered as a qualified trainer. All training has been funded by NHS England.
If you are interested in applying, please discuss the opportunity with your line manager in the first instance. Applicants may then apply using this online application form:
https://nhsei-hwb.onlinesurveys.ac.uk/handling-difficult-situations-train-the-trainer-applicati
If you have any questions on your application, please email the team at [email protected]
